Privacy Policy

Last updated: January 2025

1. Information We Collect

We collect information you provide directly: name, email, phone number, shipping address, and payment information. We also automatically collect usage data such as browser type, IP address, pages visited, and order history to improve our services.

2. How We Use Your Information

Your information is used to: process and fulfil orders; send order confirmations, shipping updates, and invoices; provide customer support; send marketing communications (with your consent); improve our website and services; comply with legal obligations.

3. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We share data only with: payment processors (Razorpay) for secure transactions; courier partners (Delhivery, Blue Dart) for delivery; and analytics tools to improve our services. All partners comply with applicable data protection laws.

4. Data Security

We use industry-standard SSL encryption for all data transmissions. Passwords are hashed using bcrypt. Payment data is handled by PCI-DSS compliant processors. We conduct regular security audits and never store card numbers on our servers.

5. Cookies

We use cookies to maintain your session (login state, shopping cart), personalise your experience, and analyse website traffic. You can disable cookies in your browser settings, but some features may not work correctly.

6. Your Rights

You have the right to: access the personal data we hold about you; correct inaccurate data; request deletion of your data; opt out of marketing emails (unsubscribe link in every email); port your data to another service. Contact us at hello@printpro.in to exercise these rights.

7. Data Retention

We retain your account data as long as your account is active. Order history is retained for 7 years for tax compliance. You may request account deletion at any time; we will delete your data within 30 days except where legally required to retain it.

8. Contact Us

For privacy-related queries, contact our Data Protection Officer at hello@printpro.in or write to us at 123 Print Street, Jaipur, Rajasthan 302001.